Documentation

Last Updated : Oct 12, 2022 |

For information about feature administration, interactions, considerations, and security, see the following POM documents available on the Avaya Support site at http://www.avaya.com/support:

Title

Description

Intended audience

Avaya Proactive Outreach Manager Overview and Specification

Provides general information about the product overview and integration with other products.

Users

Implementing Avaya Proactive Outreach Manager

Provides information about installing and configuring Proactive Outreach Manager.

Implementation engineers

Upgrading Avaya Proactive Outreach Manager

Provides information about upgrading Proactive Outreach Manager.

Implementation engineers

Troubleshooting Avaya Proactive Outreach Manager

Provides general information about troubleshooting and resolving system problems, and procedures for finding and resolving specific problems.

  • System administrators

  • Implementation engineers

  • Users

Avaya Aura® Contact Center - Proactive Outreach Manager Integration

Provides conceptual and procedural information about the integration between Avaya Aura® Contact Center and Proactive Outreach Manager.

Users

Using Avaya Proactive Outreach Manager Reports

Provides information about reports in Proactive Outreach Manager.

System administrators

Using Avaya Workspaces for Avaya Proactive Outreach Manager

Provides instructions on using Avaya Workspaces for Proactive Outreach Manager.

Users

Using Avaya Proactive Outreach Manager Supervisor Dashboard

Provides instructions on using Proactive Outreach Manager Supervisor Dashboard

  • Supervisors

  • System administrators

Avaya Proactive Outreach Manager High Availability

Provides information for implementing POM system in a single data center, and also explains functioning of POM during failure and high availability.

  • Users

  • System administrators

  • Implementation engineers

You must install Avaya Experience Portal before you install POM. You will find references to Avaya Experience Portal documentation at various places in the POM documentation.