Exception

Last Updated : Sep 28, 2022 |

Exception node under Override node works the same was as Exception node under Restrict node.

The only difference is that Exception node under Override node exempts the contacts from the campaign restricting conditions, whereas Exception node under Restrict exempts the contacts from the campaign level restricting conditions.

All properties have the same functionality as that of Exception node under Restrict node.

Note:

Date and Time based comparisons use the date and the time format specified in Global Date Format field. Ensure that you specify the date and time without separators.

You have Attribute and System Restrictions to restrict all contacts who have received calls in last 72 hours and which has ID set to 2.

In one of the campaigns, to override this restriction for all contacts, you can set some condition which is generic and is met by all contacts.

You can select the AttributeType as system, Attribute as day, and Value as the current day for a campaign which runs for one day.

Alternatively, you can select some attribute, common to all contacts such as Salary, and set the MaxValue to a very high value such as 100000000000. So that if one of the conditions is met by all contacts, you can exempt them from the campaign restriction.