Examples of address looping

Last Updated : Sep 29, 2022 |

Consider the following examples of address looping in a campaign strategy.

Example 1

Consider you want to make a main attempt on phone 1 and 3 retries on phone 2, phone 3, and phone 4 respectively. To achieve this, do the following:

  1. Use Phone 1 as address under the Call node.

  2. Drag 3 addresses under Retry.

  3. Select Phone 2 for first address, Phone 3 for second and Phone 4 for third.

Example 2

Consider you want to make 1 main attempt and 5 retries using 2 addresses in the sequence:

  • Phone 1

  • Phone 2

  • Phone 1

  • Phone 2

  • Phone 1

  • Phone 2

To achieve this, do the following:

  1. Use Phone 1 as address under the Call node.

  2. Drag 2 addresses under Retry.

  3. Select Phone 2 for first address, and Phone 1 for second.

Example 3

Consider you want to make a main attempt on phone 1 and 4 retries on phone 2, phone 1, phone 3, and phone 3 respectively. To achieve this, do the following:

  1. Use Phone 1 as address under the Call node.

  2. Drag 4 addresses under Retry.

  3. Select Phone 2 for first address, Phone 1 for second, Phone 3 for third and fourth.

Example 4

Consider you want to make a main attempt on phone 1 and 4 retries on 3 different numbers with a time restriction on second retry phone number. Also, the second retry phone number falls in the min and max time.

To achieve this, do the following:

  1. Use Phone 1 as address under the Call node.

  2. Drag 3 addresses under Retry.

  3. Select Phone 2 for first address, Phone 3 for second, and Phone 4 for third.

  4. For Phone 3 address, set the min and max time.

  5. Set the retry count to 4.

  6. The retry sequence will be:

    • First retry to Phone 2.

    • Second retry to Phone 4.

    • Third retry to Phone 4.

    • Fourth retry to Phone 2.

Consider the following example of address looping if you enable the skip empty address looping option.

Example of address looping

To attempt one call to the database with the completion code set to Contact_Address_Empty, do the following:

  1. Use Phone 1 as address under the Call node.

    The Phone 1 value is empty.

  2. Drag an address under Retry.

Related information
Retry