Notification text is one of the two top level nodes. Use this node to define the notification text to play, or send in an email message, or an SMS by the Avaya Notify or Avaya Agent applications. Notification text has one child node: Text Item. You can add more than one Text Item under the Notification Text node, when to send different notifications for different languages. You can choose the language from the language drop down. Notification Text is mandatory for all nodes except if you use application as URL or Custom under the Call node.
For example, when the completion code is Answer Human, play one Notification Text and when the completion code is Answer Machine, play another Notification Text.
The following table lists the properties of the node and their descriptions:
Property Name |
Description |
Name |
Use this as a display name in the campaign strategy editor. If you do not specify a name, then the default name is Notification Text. |
Description |
You can specify a description for the notification text. |
ID |
A unique ID, either a numeric value or a string. The Avaya Notify, Avaya Agent, and Custom applications use this ID. |
Default Language |
Select the default language for this notification text from the drop down list. The drop down lists all languages used for the text items under the notification text node. The notification is sent in default language either when the contact does not have any preferred language or when there is no matching Text Item for the contact's preferred language.
Note:
To use Chinese language to set up a notification text, you must choose the correct language depending on the type of the campaign you are running. For example, to run a call-based campaign, you must select the Chinese spoken language as either Chinese (Cantonese), or Chinese (Mandarin). To run an SMS-based or email-based campaign, you must select the Chinese written language as either Chinese (Simplified) or Chinese (Traditional). If you select a wrong value, the campaign does not run.
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Edit Description |
Use to edit the description of the node. |
