Add CTI Detail page field descriptions

Last Updated : Sep 07, 2022 |

Use this page to set up CTI details.

Field or Button

Description

CTI group name

Specify a unique identifier for the CTI group. CTI group name should not contain special characters @, ~, `, !, ', ;, ,, #, \, $, %, &, (, ), {, }, ?, ", <, > or spaces.

CM IP address

Specify the IP address of the system where you installed Avaya Aura® Communication Manager.

CM login

Specify the user name to log in to Avaya Aura® Communication Manager with prof18 privilege.

CM password

Specify the password to log in to Avaya Aura® Communication Manager.

AES IP address

Specify the IP address of the system where you installed Application Enablement Services.

AES Secure Connection

Specify whether the connection to AES is secure.

CTI group role

Specify the group role as Active or Standby. You must ensure that the group you use is Active.

Save

The button to save the changes.
Note:

Proactive Outreach Manager supports only one active CTI profile at a time. If you want to interchange the communication manager, you need to change the active CTI profile in Proactive Outreach Manager and then logout and login the agents again.