To view the POM Global Settings page through Avaya Experience Portal web portal, you must click .
On the POM Global Settings page, you can configure the settings that are applicable at the global level for all POM servers. You can override or change the settings for an individual POM server through the Edit POM Server page using the Custom option in Categories and Trace Levels.
Field or Button |
Description |
Trace Logger |
Log File Maximum Size (MB) |
Used to specify the maximum size in megabytes of the trace file. Once the log file reaches this size, the system creates a new log file. If creating a new log file causes the number of logs to exceed the Number of Logs to Retain setting, the system deletes the oldest file before it creates the new file. You can specify a value between 1 to 500. The default value is 250. |
Number of Logs To Retain |
Use to specify the maximum number of backup files the POM server can retain, excluding the current log file. Once this number of log files exceeds, POM deletes the oldest log file before creating a new one. Specify a whole number between 1 to 20. The default value is 10. |
Event Settings |
Event Level Threshold to Send to EPM |
Use the drop-down list to do the following actions:
See a log of the events and the alarms that every POM server sends. Select the lowest level of the events and the alarms to include in the tracing log that the POM server sends to EPM. Select a value for the event types. You can choose the event types based on this value. The types are as follows:
Error: The POM server sends the events of the Error and the Fatal levels to EPM. Warn: The POM server sends the events of the Error, the Fatal, and the Warning levels to EPM. Info: The POM server sends the alarms of the Error, the Fatal, the Warning, and the Information types to EPM. The POM server sends a generated event to EP if the threshold time exceeds the configured time of the throttling interval on the POM server. The POM server does not send a generated event to EP if the threshold time does not exceed the configured time of the throttling interval on the POM server. The duration of the throttling interval is in milliseconds. The POM server always sends the Fatal alarms to EPM. |
Logging Options |
Show Line Number |
Select this check box to enable POM to display line numbers in the log files that POM generates. |
Zip Roll Over files |
Select this check box to enable POM to zip the generated log files that roll over. |
Categories and Trace Levels |
Use to troubleshoot POM by setting the trace levels for the following:
Campaign Director (CD) CD-Import Category CD-Zone Category CD-Schedule Category CD-Dashboard Category CD-History Category CD-Rest Category Campaign Manager Agent Manager ActiveMQ Manager Web Tracer Web Service Tracer Rule Engine Service Rest Service Pom Agent Sdk Service Adv List Mgmt Service Agent Sdk API Service Dashboard Service Load Monitor Service
To troubleshoot a particular area, you must set specific categories to Fine and examine the resulting output to see if you can locate the issue. If not, set the level to Finer and repeat the process. If you still need more data, then set the level to Finest and keep a close watch on system resource usage. You can choose to monitor as follows:
Off: Sets trace logging for all categories to off. Info: Sets the trace logging level of the campaign director and all its categories to Info. Fine: Sets trace logging for all categories to fine. Finer: Sets trace logging for all categories to finer. Finest: Sets trace logging for all categories to finest.
Note:
Click the group heading if the fields are not displayed.
You can also configure these settings from the Edit POM Server page, if you select the Custom option. |
Save |
Use to save the POM global settings. |
Apply |
Use to apply the current settings. |
