Use this node to run the campaign using a custom implementation, and not use the standard call, SMS, or email action. This custom action uses the Application node and you must specify the custom application class name under the Application node. For information on creating the custom application, see Developer's Guide for Proactive Outreach Manager.
The Custom action node has four child nodes: Restrictions, Address, Application, and Result Processors.
The following table lists the properties of the node and their descriptions:
Property Name |
Description |
Name |
Use this as a display name in the campaign strategy editor. If you do not specify a name, then the default name is Custom. |
Description |
Use to specify a description for the custom action node. |
Restrict On No Suitable Address |
If you set this property to Yes and if POM cannot attempt a record because of guard time restrictions, or minimum and maximum contact time restrictions, POM marks the record as temporary restricted. POM queues the record to the predefined POM queue for a retry. Set this property to No if you want POM to mark the records that cannot be attempted because of guard time restrictions, or minimum and maximum contact time restrictions as completed. POM assigns the Sys_No_Callable_Address completion code to such records. The default value is Yes. |
Min Contact Time |
MinContactTime defines the earliest time when the contact can be contacted. So from 00:00 to MinContactTime, you cannot make any calls. You can make the calls from MinContactTime to either MaxContactTime, if set, or until 23:59.
Note:
If the MinContactTime is greater than the MaxContactTime then the condition is reverse, that is, you can make calls from MaxContactTime until 23:59 from the earlier day, and from 00:00 to MinContactTime, the next day.
For example, MinContactTime is 23:00 and MaxContactTime is 05:00. Then you can make calls from 23:00 to 23:59 on the earlier day and from 00:00 to 05:00 on the next day. Date and Time based comparisons use the date and the time format specified in Global Date Format field.
Min Contact Time must not be equal to Max Contact Time.
|
Max Contact Time |
MaxContactTime defines the time till when you can make calls. So from MaxContactTime to 23:59, you cannot make any calls. You can make calls, either from 00:00 or MinContactTime, if set, till MaxContactTime. For example, if you are running a campaign and you do not want to make calls after 8pm, you can set the MaxContactTime to 20:00:00. |
Re-check Interval (min) |
Use this to specify a time interval after which when a contact attempt is restricted because it matched some restriction of type 'temporary' it will be again checked for all the restrictions defined in that handler. If no value is specified for this parameter then it will be considered as 1 minute. |
Edit Description |
Use to edit the description for the custom action node. |
