Avaya Agent application is only available under Call action node.
Avaya Agent application is similar to Avaya Notify application, it also plays out the notification text when the call is answered, and additionally, transfers the call to the destination number you provide.
Avaya Agent application has no child node.
The following table lists the properties of the node and their descriptions:
Property Name |
Description |
Name |
Use to specify a display name. The default name is Avaya Agent. |
Description |
Use to specify the description for Avaya Agent. |
Destination |
Provide a destination number to transfer the call after playing the notification text. If you provide VDN, then the call gets transferred to that VDN. POM does not verify if the agents are available to take the call before transferring it.
Note:
If you do not enable the Enhanced CCA parameter in campaign strategy, then the Destination value for VDN is not considered by POM and the call is not routed to agent VDN.
If you provide tel:AvayaPOMAgent as the destination, then the calls are transferred to a POM agent nailed to the respective campaign. Ensure you configure pacing parameters required for agent based campaigns. |
Text ID |
Text ID works in the same way as for Avaya Notify application. |
The following fields are not applicable if you mention a VDN number in the destination: |
Callback Parameters |
Preferred Agent Call back |
Use to enable or disable the callback parameter. The parameter is enabled by default. If the parameter is disabled, then an agent cannot schedule a preferred agent callback. |
Strict Agent Call back |
Use to enable or disable the callback parameter. The parameter is enabled by default. If the parameter is disabled, then an agent cannot schedule a strict agent callback. |
Campaign Call back |
Use to enable or disable the callback parameter. The parameter is enabled by default. If the parameter is disabled, then an agent cannot schedule a callback for a campaign. |
General Call back |
Use to enable or disable the callback parameter. The parameter is enabled by default. If the parameter is disabled, then an agent cannot schedule a general callback. |
Can Cancel Call back |
Use to enable or disable the callback parameter. The parameter is enabled by default. If the parameter is disabled, then an agent cannot cancel a callback. |
