Add Multiple DNC Addresses/User Contact IDs/Customer IDs page field descriptions

Last Updated : May 09, 2024 |

Use this page to add multiple new DNC addresses, User Contact IDs, and Customer IDs. At a time, you can add a maximum of up to 20 addresses, User Contact IDs, or Customer IDs. When you add a phone number, the Country Specific Phone Settings, and the rejection patterns are applicable.

Note:

When you add a phone number as a DNC address, ensure you add it with the country code, country code separator, and the phone number. If you do not add the country code, POM uses the default country code specified in the global configuration for applying Country Specific Phone Settings, and the rejection patterns.

Field or Button

Description

DNC for Days

Use the text box to enter the number of days for which you want POM to keep the address in the DNC List. After the days end, POM removes the address from the DNC List and the address becomes available for dialing.

If you do not specify the number of days, then the address would be permanently added to the DNC list.

The valid range for DNC for days is from 1 to 999.

Note:

DNC Period is calculated based on the local time of the POM server.

For example, if the user adds an address to DNC list today and specifies 1 day in the DNC for days field, then the address will be in DNC list till the midnight of the local time on POM server. After midnight, it would be removed from the DNC list and would be available for dialing.

DNC Address

Use the text box to enter the DNC address to add in the DNC list.

User Contact ID

Select the check box to mark the DNC Address as a User Contact ID.

Customer ID

Select the check box to mark the DNC Address as a Customer ID.

Actions

Click to delete the address or text box.

Add more rows

Use the text box to enter the number of rows to add. You can enter 5 addresses by default. To add more, then enter a number in the range of 1–15 to add more rows to the table. You cannot add more than 20 addresses at a time.

Save

Use this to apply the validations and save the DNC addresses to the DNC list.