Deleting an agent group

Last Updated : Sep 06, 2022 |

Before you begin

Ensure you configure at least one agent group before you delete an agent group.

Procedure

  1. In the navigation pane, click Proactive Outreach > Manager.
  2. On the Agents menu, click Agent Group Configuration.
  3. On the Agent Group Configuration page, select the check box next to the agent group that you want to delete.
  4. Click Delete.