To view the Servers page through Avaya Experience Portal web portal, you must click Proactive Outreach > Manager > Configurations > Servers in the navigation pane. This page displays the existing POM servers. You can also use this page to add, change, or delete a POM server.
Field or Button
Description
Selection check box
Use this selection check box to select the POM servers to delete.
POM Server Name
A unique identifier for the POM server.
Host Address
The IP address or the hostname of the POM server.
Note:
Enter the IP address in the specified format of xxx.xxx.xxx.xxx.
Trace Levels
The default POM trace levels can be used for monitoring.
The options are:
Use POM Settings: The POM server uses the default trace settings specified on the POM Settings page. Using these settings, you can specify the trace levels for all POM servers.
Custom: The POM server uses the trace settings for the specific POM server. To view these settings, select a POM server from POM Server Name.
Certificates
Provides a link to export the certificate.
Add
Opens the Add POM server page.
Delete
Deletes the selected POM server. You can select POM servers using the check box next to the POM server name.
Note:
You cannot delete a POM server until you stop all POM services. If you have associated any campaign with the POM server on the Campaign Creation page, and you try to delete the POM server, the system displays a warning “Cannot delete the Voice servers associated with Campaigns!".
You must first remove the association of POM server from Campaign Creation page, and then delete the POM server. In case of single server deployment, you must delete the campaign first before deleting the POM server.
POM Settings
Opens the POM Global Settings page through which you can change the global settings for all POM servers.
Outbound Settings
Displays the list of voice servers. Based on your user role, you can enter the voice server password for outbound calls.
POM Manager
Provides options to start or stop the POM servers connected to EPM.
