Overview

Last Updated : Oct 12, 2022 |

With this feature, POM restricts outbound dialing on specified days. The three types of holidays are country, state, and campaign. POM supports the MM/DD/YY date format to specify the holiday range.

There are a maximum of 20 holidays of each type (country, state, and campaign) that you can configure in POM.

The holiday configuration feature supports the following types of holiday restrictions:

  • Temporary Restriction:

    In temporary restriction, POM resumes outbound dialing after the restriction period ends.

    For example, if January 1 is a holiday, POM attempts dialing after January 1 changes to January 2.

    As the campaign level holiday is temporary, POM resumes dialing after the end of the temporary restriction criteria.

  • Permanent Restriction:

    In permanent restriction, POM stops dialing on the day specified as a holiday. POM does not attempt dialing again.

    For example, if December 25 is a recurring holiday, POM does not dial after December 25.

    When you set a campaign-level holiday, POM dials the contacts simultaneously. After dialing a few contacts, when POM identifies that a holiday is set for the campaign level, POM stops dialing.