Add DNC data source page field descriptions

Last Updated : Jun 18, 2024 |

Use this page to specify basic information about DNC data source such as name, description, and file properties.

Field or Button

Description

Import DNC Data Source Information

DNC data source Name

A unique identifier for the DNC data source.

DNC data source Description

A brief description of the DNC data source.

This field is optional.

What to Do
Use the option button to select:

  • Add Address: The phone numbers and or the email addresses are added to the DNC list.

  • Remove Address: The phone numbers and or the email addresses are removed from the DNC list.

DNC File Location Type

Use to select one of the following file import options:

  • Local File - Select this option if the source file is located on the local POM system.

    Note:

    For 8.1.1 and later versions of Avaya Experience Portal, when a user copies a file to the POM system with the Local File option, the owner and group values of the user id are assigned. All the permissions (read, write, and execute) for other users are removed. Therefore, you cannot copy a file with the Local File option as other users.

    To enable local file import for 8.1.1 and later versions of Avaya Experience Portal, do one of the following:

    • Make avayavp the owner of the file.

    • Include the user in the avayavp group.

    • Enable read permission for the other users for the file.

  • SFTP File - Select this option to import using the Secure File Transfer Protocol.

Upload Addresses From Following File

You see this field if in DNC File Location Type, you select Local File.

In Local path on the POM server, specify the path from where you upload the file. The recommended path is /opt/Avaya/avpom/POManager/public/{OrgID}/dncimport/{filename}.

Note:

If you want to add a User Contact ID or a Customer ID or add the address into a DNC list for a specific number of days, the file must be in the following format:

For example,

ID,ID_TYPE,EXC_DNC_UNTIL_X_DAYS
18,U,1
1549,c,5
749,C,2
optesting_@gmail.com,,4
45682-@avaya.com,,3
jkl@gmail.com,,1
4575224,u,1

  • ID: ID is the DNC address. For example, an email address, a phone number, the user contact ID, or the customer ID.

  • ID_TYPE: U or C, where U represents the user contact ID and C represents the customer ID. U or C are not case-sensitive. If the address is not of type user contact ID or customer ID, then keep this field blank.

  • EXC_DNC_UNTIL_X_DAYS: The days for which address is to be added into the DNC list.

    If you do not specify a value for EXC_DNC_UNTIL_X_DAYS, then POM permanently adds the address into the DNC list.

You can import .csv files having either ANSI or UTF-8 encoding.

DNC File Details

You see this filed if in DNC File Location Type, you select SFTP.

Specify the following parameters:

  • Secured: Use this check box to use a secure file transfer protocol for import.

  • SFTP Host name: Specify the hostname or IP address of the SFTP server.

  • User Name: Specify the username to connect to the SFTP server.

  • Password: Specify the password to connect to the SFTP server.

  • Remote Path: Specify the remote location of the file.

Advanced Options

Note:

E-mail address format is verified if the format is correct.

Check DNC phone address for reject pattern

If selected, then the global and country specific rejection patterns are applied and if the pattern matches, the phone number is not added or removed from the DNC list.

Check DNC phone address for phone format rule

If you select this option, the country-specific format rules are applied and if the length does not match, the phone number is not added or removed from the DNC list.

Add

Saves the DNC data source for the selected DNC list.

If the POM database restarts during an import, you might lose some data.