Address

Last Updated : Apr 02, 2024 |

Use the Address node to define the contact attribute to make a call, send an SMS, take a custom action, or send an email message.

You can use multiple address nodes inside a task. POM selects the first matching address based on Min Contact Time and Max Contact Time for a contact when a campaign is run. The current time in a contact’s current address time zone is used for all time comparisons.

If you enabled the Skip Empty Address option on the Global Configurations page, then it skips the address which is empty and moves on to the next address.

For Call and SMS action, you can set one of the phone number attributes. For mail action, you can set one of the email attributes.

Address node is a mandatory node, and has no child nodes.

The following table lists the properties of the node and their descriptions:

Property Name

Description

Name

Type a display name for the Address node. If you do not specify a name, the default name is Address.

Description

Type a description for the Address node.

Min Contact Time

Min Contact Time defines the earliest time when the contact must be contacted using this address. Hence, from 00:00 to Min Contact Time, this address is not used. This address is used from Min Contact Time to either Max Contact Time, if set, or till 23:59.

Note:

If the Min Contact Time is greater than the Max Contact Time, the condition is reverse. That is, you can make calls from Max Contact Time till 23:59 from the earlier day, and from 00:00 to Min Contact Time, the next day.

For example, if Min Contact Time is 23:00 and Max Contact Time is 05:00, then you can make calls from 23:00 to 23:59 on the earlier day and from 00:00 to 05:00 on the next day. Date and Time based comparisons use the date and time format specified in Global Date Format field.

Min Contact Time must not be equal to Max Contact Time.

Max Contact Time

Max Contact Time defines the time till when the contact can be contacted using this address. Hence, from Max Contact Time to 23:59, this address is not used. This address is used, either from 00:00 or Min Contact Time, if set, till Max Contact Time.

For example, if you are running a campaign and you do not want to contact the contact after 8 P.M., you can set the Max Contact Time to 20:00:00.

Weekdays Only

The Weekdays Only property is of Boolean type. If set to true, the address is used only on weekdays. If set to false, the address is used on all days. This property uses the weekend days set in the global configuration. The default value is false.

Contact Attribute

Contact Attribute is a mandatory property.

All predefined and custom attributes of type phone or email are listed in the drop-down list depending on the parent node type.

Select the phone number attribute you want to use to make a call or send an SMS message. Select the email address you want to use to send an email message.

Edit Description

Click to edit the description of the address node.