New / Edit Attributes page field descriptions

Last Updated : Sep 07, 2023 |

POM supports a maximum of 900 attributes. The total count of attributes is the sum of the number of pre-defined and custom attributes on your POM system.

Field or Button

Description

Attribute Name

A unique identifier for the attribute. The following special characters are not allowed while specifying the attribute name: space, ^, @, ~, `, !, ‘, “, ;, #, \, $, %, &, ), (, ?, >, <, ], [, :, *, +, =, - , and comma (,)

The maximum length is 30 characters.

Ensure that the attribute name does not start with a numeric character. For example, you cannot have an attribute name such as "1firstName".

You cannot edit this field after you save the attribute.

Ensure that the attribute name does not match with the reserved word in all the supported databases (MS SQL, POSTGRES, and ORACLE)

Data Type

Use the list to assign the attribute type. For attribute fields having String data type, special characters are allowed except single quote (‘) in the data source. POM rejects the record if there are special characters in an attribute having data type other than String and Character. If double quotes is a part of data, you must use (") as an escape character, and if the character is used as a field separator as a part of the data, you must enclose it in double quotes. For example: Avaya, Tower "XI", Pune, India must be written as "Avaya, Tower ""XI"", Pune, India".

Note:

You cannot edit this field after you save the attribute.

Private

Use selection box to make the attribute private. This is an optional field.

For example, if an HR organization creates a salary attribute, this attribute is private to the HR organization, by default.

If a global user creates a salary attribute, the global user can set this attribute as private. If you set the attribute to private, no organization can use this attribute. The global user can then associate the salary attribute with one or more than one organizations, and only the associated organizations can use the attribute. If the attribute is not private, all organization users can use it. The global user can get access to all attributes, regardless of the privacy setting.

Note:

You see the selection check box only if you enable organizations. For more information about organizations, see the Administering Avaya Experience Portal guide.

Read Only for Agents

Use this selection box to mark an attribute as read only for agents. For example, if you configure an attribute as read-only, the agent can only see the attribute value but cannot change its value from the agent desktop. The agents cannot change the value of the attributes which are marked as Read Only for agents from the agent desktop.

This is an optional field.

Note:

If you mark any attribute as read only for a running campaign, it appears as read only on the desktop from the next contact record.

Masked for Agents

If you enable this option, the agents cannot see the attribute value on the desktop. For example, you can use this option to mask the salary details attribute. This is an optional field.

Note:

If you mark any attribute as masked for a running campaign, the attribute appears as masked on the desktop from the next contact record.

Masked for Users

If you enable this option, the users cannot see the attribute value. This is an optional field.

Add Attribute

Use to add more rows to add more attribute. At a time, you can add a maximum number of 50 rows to add attributes.

Use to delete a row used to add an attribute.

Save

Use to save the attributes.

Cancel

Use to cancel the procedure.