Administering Avaya Proactive Outreach Manager

Add Excluded Contacts page field descriptions

Last Updated : Jan 22, 2025 |

Use this page to add the filter criteria for contacts that you want to exclude for dialing.


Field or Button	Description
Name	Displays the contact list name.
Exclude for Days	Use to specify the number of days for which POM excludes a contact record from getting dialed. The valid range for Exclude for Days is from 1 to 999. Note: Exclusion period is calculated based on the local time of the POM server. For example, if the user specifies 1 day in the Exclude for days field, then POM excludes the record until midnight of the local time on the POM server. After midnight, the record is available for dialing.
Exclusion Filter Criteria
Add Condition	Use to specify the conditions for filtering the contact records for exclusion. You can see the following fields: Condition: Displays the serial number of the conditions. Contact Attribute: Specify the contact attribute to use to filter the records using the list. Operator: Specify the operator to use with the contact attribute to filter the records. You can use =, !=,>=, <=, >, <, in, between, not between, isNull, and is not null, depending on the data type of the attribute you select. For multi character wild card support, use % (percentage). Multi character wild card is supported only with Like and NotLike operators. For single character wild card support, use _ (underscore). Single character wild card is supported only with Like and NotLike operators. For example, if customer names in the contact list are Avaya, Avasa, Asurian and the selection criteria is Ava_a, then only 2 records namely “Avaya” and “Avasa” are selected. Value: Specify the value to use to filter the records. POM displays the first 100 matching values. For example, if you are filtering records with last name containing “Wa”, POM displays the first 100 records which have the last names containing “Wa”. Note: If you specify more than one attributes, POM filters the contacts according to the order in which you specify the filters. For example, you select the ID and the first name attribute. If you mention the filtering criteria as ID=10 and name equal to John, POM displays all values which match both the conditions.
Show Contacts	Use to specify the following condition options if you add more than one condition: All of the conditions below are met: Use to apply the filter based on all the conditions that you add. Any of the conditions below are met: Use to apply the filter based on one of the conditions that you add. custom: You can set a custom combination of the required conditions that you add.
Filter Contacts	Use to filter the contacts based on the added conditions.
The number of Contacts filtered are <n>	Displays the number of filtered contacts.
Action	- Use to go to the Input Criteria dialog box to select a value from the Available Values list. POM displays the first 1000 matching values. In the Input Criteria dialog box, the Column field displays the contact attribute, and the Column type displays the attribute data type. - Use to delete the filter criteria.
	Use to display the detail of the filtered contacts.
Save	Use to save the changes.
Cancel	Use to cancel the procedure and return to the previous page.

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