Assigning agents to an organization

Last Updated : Jan 29, 2025 |

About this task

Use this procedure to do the following:

  • Assign agent(s) to an organization.

  • Remove agent(s) assigned to an organization.

Before you begin

Ensure that organization is enabled on Avaya Experience Portal.

Procedure

  1. In the navigation pane, click Proactive Outreach > Manager.
  2. On the Agents menu, click Agent Configuration.
  3. On the Agent Configuration page, click Assign Organization.
  4. On the Agent to Organization Assignment page, do the following:
    1. In the Organization drop-down box, click the organization to which you want to assign agent(s).
    2. To assign agent(s) from the Available Agents section, do one of the following:

      • To move an agent from Available Agents to Selected Agents, click Add icon corresponding to that agent.

      • To move all agents from Available Agents to Selected Agents, click Add All.

    3. To remove agent(s) assigned to an organization, in the Selected Agents section, do one of the following:

      • To remove a selected agent from Selected Agents to Available Agents, click Remove icon corresponding to that agent.

      • To remove all agents from Selected Agents to Available Agents, click Remove All.

  5. Click Save.