Licensing page field descriptions

Last Updated : Sep 08, 2022 |

To view the Licensing page through Avaya Experience Portal web portal, you must click Security > Licensing in the navigation pane. This page displays the Proactive Outreach Manager server license information.

Field or Button

Description

EMAIL Channels

Specifies a Boolean license. If you have email licenses then the value is non zero else the value is zero. A non-zero number enables POM to use the Avaya Experience Portal Email services to send e-mails, a zero value means POM is not enabled to send e-mails.

External Selection

Displays the number of licenses provided in POM for the External Selection feature.

Manual Agents

Displays the number of Manual agents allowed to log into POM.

Maximum Outbound Ports

Displays the number of ports provided for outbound calls.

Important:

Configure outbound ports equal to or less than the telephony ports configured in Avaya Experience Portal.

Predictive Agents

Displays the number of predictive agents allowed to log into POM.

Preview Agents

Displays the number of preview agents allowed to log into POM.

SMS Channels

Specifies a Boolean license. If you have SMS licenses, then the value is non zero, else the value is zero. A non-zero number enables POM to use the Avaya Experience Portal SMS services to send an SMS message. A zero value means POM is not enabled to send an SMS message.

Agent Web API Service

Displays the number of licenses provided for Agent Web API Service used by agent desktops such as Avaya Workspaces for Elite.

Version

Specifies the current major version of POM.

Expiration Date

The date when the license expires.

Last Successful Poll

Specifies the time stamp of the last successful instance of POM polling the WebLM License server.

Last Changed

Specifies the time stamp of the last changes.

Edit

Use to edit the license information.