Use this page to set up the Call Management System (CMS) connectivity and define roles.
Field or Button |
Description |
Server IP port |
Specify the port number on which POM listens to the CMS server.
Note:
Ensure that this port number is same as the port number configured on CMS server in the RT socket configuration.
|
CMS Secure Connection |
Specify whether the connection to CMS is secure. |
Server role |
The drop-down list to select the Active or Standby role. You can have only one active CMS server role and you cannot delete the active role. |
Agent Thrashing Interval (seconds) |
Specify the thrashing intervals. Thrashing time prevents the blend agents getting thrashed between inbound and outbound. If an agent is released/acquired then the agent cannot again be acquired/released before the thrashing time as this can cause the agent moving between inbound and outbound too frequently causing his productivity to decline.
Note:
The default value is 10. You can also set the value to 0.
|
Save |
The button to save the changes. |
