Add Time Zone page field descriptions

Last Updated : Sep 09, 2022 |

Use this page to add a time zone to a country and a guard time.

When you specify a guard time, you can ensure that POM places the call only during the specific guard times. You can enable the guard times from the campaign strategy.

Guard times for any contact work only if you configure the guard times for a specific time zone. If you do not configure the guard time for mapped time zone, or do not map the time zone to any area code, POM dials the numbers depending on whether the Block attempt on insufficient Guard Time Information check box is selected or cleared in the Global Configurations.

For examples on guard times, see Examples.

Field or Button

Description

Country code

Use to specify country code for the mapping.

Country name

Displays the country name.

Time zone

Use the drop-down list to select the time zone.

Description

Use to specify brief description for the time zone. Description should not contain special characters like ^~`!;$#\<>&"

Area Code and Phone Starting Digits

Area code

Use to specify an area code for the mapping.

Phone Starting Digits

Use to specify starting digits of a phone number. A standard phone number is of format <area-code> <phone number>. You can add multiple digits that are separated by commas and can also use an — to specify a range of digits. For example, the starting digits can be 567, 578, 580–585, 590.

Actions

Use to delete the mapping.

Add

Use to add more rows.

Guard Times

Start day

Displays the start day for the guard time.

End day

Displays the end day for the guard time. For example, you can specify a guard time with start day as Monday and end day as Wednesday.

Start Hour

Displays the start time for the guard time.

Start Minute

Displays the start minute for the guard time.

End Hour

Displays the end time for the guard time. For example, you can specify the start time as 9:00 am in any time zone that you want and the end time as 5:00 pm in the same time zone.

End Minute

Displays the end minute for the guard time.

Actions

Use to delete the guard time.

Add

Use to add more rows.

Save

The button to save the changes.