A DNC list contains the contacts of the customers who do not want to receive calls or messages. You can import contact data of those customers in a DNC list.
Note:
To ensure optimum performance and stability of POM, restrictions are imposed on number of parallel imports supported as well as on the number of contacts that can be imported or uploaded into the contact list at a time when POM is under high load. For more information on restrictions on imports, see Avaya Proactive Outreach Manager Overview and Specification.
If multi-tenancy is disabled, a common DNC list is available for the administrator or non-org user. When multi-tenancy is enabled then, POM automatically creates a separate DNC list for each organization. Depending on the user’s organization and role, you can manage the org DNC list.
For example, if a user belonging to HR organization logs in, then the user can manage the DNC list belonging to the HR organization. Also, an org user is able to view contents of common DNC list.
User can associate a DNC list to a campaign that is assigned to as DNC groups and select multiple DNC lists per campaign. Also, you can apply DNC at campaign level. This option is enabled by default.
