POM Manager page field descriptions

Last Updated : Jul 04, 2025 |

To view the POM Manager page through Avaya Experience Portal web portal, you must click Proactive Outreach > Manager > Configurations > Servers > POM Manager.

Use this page to manage the POM servers configured on the system.

Name

Description

Service Names

POM services configured on the system.

<POM Server Name>

Displays a unique identifier for the POM server.

Last Poll

Displays the date and time when the page is last refreshed.

Refresh

To refresh the specified POM server display.

Stop

To stop the specified POM server. The Stop button is grayed out until you select the POM server, and when the server is in the Stopped state.

Start

To start the specified POM server. The Start button is grayed out when the server is in the running state. Select the POM server to activate the button.

Service Names

This page also displays the POM services configured on the system. You can stop or start these services individually. Following are the configured POM services:

  • ActiveMQ

  • Advance List Management

  • Agent SDK Service

  • Agent Manager

  • Campaign Director

  • Campaign Manager

  • Dashboard service

  • Kafka Server

  • Load Monitor

  • Rule Server

The POM services functions in the following states. The ongoing status of these services are depicted in different colors.

State

Description

Color

MASTER

The service is running on the host and is in the master mode.

The ongoing status of the master state is displayed in green text.

DORMANT

The service is running on the host and is in the dormant mode.

The ongoing status of the dormant state is displayed with the default color text.

RUNNING

The service is running on the host.

The ongoing status of the master state is displayed in green text.

STOPPED

The service is in stopped state on the host.

The ongoing status of the master state is displayed in red text.

STOPPING

The service is in stopping state on the host.

The ongoing status of the dormant state is displayed with the default color text.