Importing area code mapping data

Last Updated : Sep 06, 2022 |

About this task

Use this procedure to import the area code mapping data.

Before you begin

Ensure that there is no campaign or contact import in progress when you begin.

Procedure

  1. In the navigation pane, click Proactive Outreach > Manager.
  2. On the Configurations menu, click Country Specific Phone Settings.
  3. On the Country Specific Phone Settings page, click the Manage area codetime zone mapping icon of the country for which you want to configure the mapping.

    The system displays the Import Area Code Mapping tab.

  4. In the Import File section, click one of the following :

    • Upload CSV File to import area code mappings

    • Local File to import area code mappings

      If you click Local File to import area code mappings, then enter the local path of the server.

  5. In the Delete Preference for Import section, click one of the following :

    • Do not delete previous mappings

    • Delete unlocked mappings

    • Delete all mappings

  6. Click Import.

    When the import starts, the system displays the Country Specific Phone Settings page where you can view the import status for the selected country.