Contact Attributes page field descriptions

Last Updated : Oct 28, 2025 |

This page displays the list of contact attributes. Depending on your user role, you can add, change, and delete the attributes. You can generate a .csv template. If multi-tenancy is enabled, you can associate the attributes with specific organizations.

Field or Button

Description

Search Attributes

Use to specify the name of the attribute to search. Attribute search criteria is not case sensitive and does not support the use of regular expression.

You see the following advanced-search options when you click the filter icon

Column Name

Use the list to choose one of the following search criteria:

  • Name

  • Type

  • Data Type

  • Private

  • Read Only for Agents

  • Masked for Agents

  • Masked for Users

  • Allowed Organizations

Operator
Use the list to specify the operator to specify the search criteria. You can use only the equal to (=) operator for Data Type, Private, Read Only for agents, and Masked for agents. If you select Name, you can use one of the following options:

  • Equal to (=)

  • Not Equal to (!=)

  • in

  • like

  • notlike

For example, you can search for a name attribute where name is not equal to currency. Also, you can search for a private attribute = Yes. The system returns all attributes marked Private.

Search Text

Use to specify the text if you select Name in Column Name.

Also, use this to specify either Yes or No only for Private, Read Only for Agents, and Masked for Agents.

If you select data type, you can specify one of the following data types:

  • INTEGER

  • LONG

  • FLOAT

  • SHORT

  • CHARACTER

  • BOOLEAN

  • STRING

  • PHONE

  • EMAIL

  • DATE

  • TIME

  • TIMESTAMP
Refresh icon

Use to clear the search.

Selection check box

Use the selection check box to select the attributes for exporting the attributes in the .csv template.

Name

Displays the names of existing attributes, both the predefined, and custom attributes.

Note:

If you are using a non-English language, the attribute name is displayed in the specified language, but while importing, you must specify the value in English. For example, if you use Chinese for First Name attribute, you can see the attribute name in Chinese, but when you specify the attribute in a file, you must specify the attribute names as firstname in English.

Type

Displays the attribute type as predefined or custom.

Data Type
Displays the data type of the attribute. The minimum and the maximum values for each data type are:

  • INTEGER: The minimum value is -2,147,483,648, and the maximum value is 2,147,483,647 (both values inclusive).

  • LONG: The minimum value is -9,223,372,036,854,775,808, and the maximum value is 9,223,372,036,854,775,807 (both values inclusive).

  • SHORT: The minimum value is -32,768, and the maximum value is 32,767 (both values inclusive).

  • CHARACTER: A single character is allowed.

  • FLOAT: 28 precision and 10 scale. This means 28 characters before the decimal and 10 characters after the decimal point.

    Note:

    You cannot enter a float value as a combination on numbers and alphabets. For example, 123.4f is not a valid float value.

  • BOOLEAN: The allowed values are TRUE and FALSE, or YES and NO, or T and F, or Y and N, or 0 and 1.

  • STRING: Any string up to 3990 characters.

  • PHONE: Valid phone number up to 80 characters. POM has two predefined attributes for specifying the phone number such as Phone 1 and Phone 2. Use this to specify an additional phone number.

    When you add a phone attribute, POM adds six child attributes. For example, if you add a phone attribute and the name of the attribute is xyz, the following attributes gets added:

    • xyz_ctry_code

    • xyz_tz

    • xyz_state

    • xyz_wireless

    • xyz_allowedtime

    • xyz_disallowedtime

  • EMAIL: Any string up to 80 characters in a valid email format.

  • DATE: Date in the valid format.

    Note:

    Specify the date in the format specified in the Global date format field on the Global Configurations page under Manager > Configurations > Global Configurations.

    For example, to specify a custom attribute, Date_Of_Birth, then use the Date data type.

  • TIME: Time in the valid format.

    Note:

    Specify the time in the format specified in the Global date format field on the Global Configurations page under Manager > Configurations > Global Configurations.

    For example, to specify a custom attribute, Delivery_Time, then use the Time data type.

  • TIMESTAMP: Timestamp in the valid format.

    Note:

    Specify the timestamp in the format specified in the Global date format field on the Global Configurations page under Manager > Configurations > Global Configurations.

    For example, to specify a custom attribute, Schedule, then use the Timestamp field.

    If you specify the Global Date Format as DD-MM-YYYY hh:mm:ss, then the valid date format considers DD-MM-YYYY, the valid time format considers hh:mm:ss, and the valid timestamp considers DD:MM:YYYY hh:mm:ss.

Private

Displays whether the attribute is private.

You can use this to restrict access to attributes such as salary. For example, if an HR creates a salary attribute, the attribute is Private to the HR organization by default. If a global user creates a salary attribute, the global user can mark the attribute as Private. If marked as Private, no organization can use this attribute, until you associate the attribute with some organization. The global user can associate the salary attribute with one or multiple organizations, and only the associated organizations can use the attribute. If the attribute is not marked as private, all organization users can use it. The global user can access all attributes regardless of the privacy setting.

Read Only for Agents

Displays if the attribute is read-only for the logged in agents.

Masked for Agents

Displays if the attribute is masked. If the attribute is masked, the logged in agents cannot see the attribute value.

Note:

If you mark any attribute as masked for a running campaign, pause and resume the campaign so that the attribute displays as masked on the desktop.

Masked for Users

Displays if the option is enabled for the attribute. If the option is enabled, the logged in users cannot see the value of the attribute for which the masked for users option is enabled.
Note:

If you turn on multi-tenancy, you see the Allowed Organizations field. For more information about multi-tenancy, see the Administering Avaya Experience Portal guide.

Allowed Organizations

Lists the different organizations to which the attributes are associated.

Actions
You can perform the following actions only for the custom attributes:

  • Use actions icon to view more options such as Detail, Edit, Associate to Organization, and Delete.

    Note:

    POM displays actions icon when you point the mouse over an attribute name.

  • Click Detail to view the detail of an attribute.

  • Click Associate to Organization to associate the attribute with an organization.

    Note:

    The Associate to Organization option is available if you select the Private option when you create an attribute.

  • Click Edit to change the properties of an attribute.

  • Click Delete to delete the attribute.

    Note:
    You cannot delete an attribute in the following scenarios:

    • If the attribute is associated with any of the filtering criteria of a campaign.

    • If the attribute is used in a database-based import.

    • If the attribute is used in a campaign strategy or rule.

    If the attribute is marked as private, the users belonging to that organization can delete the attribute when no other organization uses the attribute.

New Attributes

Use this to add new attributes. POM supports the addition of maximum 900 attributes The total number of attributes is the sum of the pre-defined and the custom attributes on the system.

On the New Attributes page, you can add up to 50 rows at once using Add Attribute.

Note:

For every phone-type attribute, POM creates seven additional attributes. Out of those seven attributes, two attributes are created for timezone, one attribute each for country code, state, wireless, allowed time, and disallowed time.

One of the timezone attributes is for internal use and POM does not display this attribute on the POM User Interface. POM counts this attribute while calculating the total attributes on your POM system.

Generate CSV Template

Use this to generate a .csv template. If you open the file in MS Excel, you need to save the file as a .csv file. You can create this template by selecting the listed attributes. You can view the predefined attributes and choose to add the predefined or the custom attributes. You can choose to either open the file or save the file.

Note:

When you edit the .csv file in excel, make sure that attribute values are not altered by MS Excel.

You can use this .csv file during the contact data import using the Browse File option. You can import files having either ANSI or UTF-8 w/o BOM format.