Sender's Address

Last Updated : Sep 16, 2022 |
Note:

The Sender's Address node was referred to as ANI in releases before POM 2.5 Service Pack 1 release.

Use Sender's Address screen to set a conditional Sender's Address.

For example, to override the address set in the sender's address property of Call node, you can add a condition based Sender's Address.

Senders Address is dependent on the protocols used for dialing a contact.
  • If you configure POM to use H.323 for dialing customer contact, POM does not use Sender's Address in the strategy. Instead Communication Manager has the control of setting Sender's Address/ANI/Caller ID for outgoing calls.

  • If you configure POM to use SIP for dialing customer contact, POM uses Sender's Address in the strategy for setting Sender's Address/ANI/Caller ID.

Sender's Address node has one child node: Condition

The following table lists the properties of the node and their descriptions:

Property Name

Description

Name

Type a name for the Sender's Address node. If you do not specify a name, the default name is Sender's Address.

Description

Type a description for the Sender's Address node.

Attribute for Sender's address

Click the attribute that contains the value you want to send as the sender's address when attempting the contacts.

For example, if the selected attribute contains a value 8005551212, it is used as the sender's address in call attempts made from the Call task node. If the selected attribute contains a value name@email.com, it is used as the sender's address in email messages sent from the Mail task node.

Attribute for Condition

You can set the condition by using the Attribute for Condition property for a particular contact attribute.

All contact attributes are prepopulated in the drop-down list.

Values in the drop-down follow the multitenancy rules. For more information about multitenancy, see Organizational Level Access section in the Administering Avaya Experience Portal guide.

Edit Description

Use to edit the description for the Sender's Address node.