Agent Configuration page field descriptions

Last Updated : Jan 28, 2025 |

This page displays the list of agents. Depending on user role you can add or delete agents.

Field or Button

Description

New Agent

To add a new agent.

Delete

To delete an agent.

Import Agents
To import agents from the following options:

  • Communication Manager

  • A local CSV file

  • AACC, if POM is installed in AACC mode.

Assign Organization

To assign agent(s) to an organization. This button is visible only if organization is enabled on Avaya Experience Portal.

Search Agent

Use this field to search an agent.

Filter Filter icon

Click to perform advanced search.

The following fields are displayed when you click Filter:

  • Column Name

  • Operator

  • Search Text

Column Name

Select the column name based on which you want to perform the advanced search.

The following are the options:

  • Agent ID

  • Agent Name

  • Agent Organizations

Operator

Click the operator you want to use to perform the advanced search.

The following are the options:

  • Equal to (=)

  • Not Equal to (!=)

  • in

  • contains

  • begins with

  • ends with

  • is null

  • is not null

Search Text

Type the text you want to search.

Refresh Refresh icon

Click to clear the search.

Field or Button

Description

Actions Action icon
The following is the option:

  • To delete an agent.

Agent ID

The specific identification of an agent.

The identification can be a number, a string, or alphanumeric.

The identification cannot contain invalid characters, such as !, @, #, $, %, ^, &, *, (, ), etc.

Agent Name

The name of the agent.

Agent Organizations

The name of the organization to which the agent belongs. This field is visible only if organization is enabled on Avaya Experience Portal.