Common name for phone attributes

Last Updated : Sep 16, 2022 |

Common name is the common representation for any phone type of sub-attribute. With common name, you can configure the rule for those common attributes. During rule evaluation, the rule is evaluated against the phone number which is getting dialed.

For example, if you create HomePhone as Phone type of attribute, POM automatically creates the following attributes:

  • HomePhone

  • HomePhone_ctry_code

  • HomePhone_tz

  • HomePhone_state

  • HomePhone_wireless

  • HomePhone_allowedtime

  • HomePhone_disallowedtime

These attributes are referred to all phone type of attributes and other attributes related to it, as listed below:

  • Phone: Phone number dialed for the contact.

  • State: The state associated with the dialed phone number.

  • Timezone: The time zone associated with the dialed phone number.

  • Wireless: Indicates whether the dialed phone number is a wireless phone.

  • CountryCode: The country code associated with the dialed phone number.

  • AllowedTime: The hours and days of the week during which the phone number can be dialed.

  • DisallowedTime: The hours and days of the week during which the phone number cannot be dialed.

Note:

State, Wireless, AllowedTime, and DisallowedTime are applicable only when the Advanced Guard Time feature is enabled in Global Configuration.

A given contact list can have multiple phone type of attributes. If you configure a condition based on the attributes listed in the common names, POM applies it to whichever phone is being used for dialing the contact and to all its related attributes.

For example, to restrict calls to all contacts where the country code of the dialed number is 1, state of the dialed number is CA, and the dialed number is a wireless phone:

  • Create a group with the AND operator.

  • Under the group, add a condition for the CountryCode common name attribute by using the equal to (=) operator and mention the value as 1.

  • Add a second condition for the State common name attribute by using the equal to (=) operator and mention the value as CA.

  • Add a third condition for the Wireless common name attribute by using the equal to (=) operator and mention the value as YES.

Now you can restrict calls to all contacts where the country code of the dialed contact is 1, state is CA, and Wireless is YES, irrespective of the phone attribute being used for dialing the contact.