Contacts tab field descriptions

Last Updated : Jan 22, 2025 |

Use this tab to view the details of the contacts in a selected contact list. You can view all the contact records for the selected contact list. If the selected contact list has less than 15 attributes, POM displays all the attributes. Otherwise, POM displays only 15 attributes by default. However, you can use Show or hide column icon to show or hide any of the attributes.

POM saves your attribute preferences in the local storage and the selection is valid for the active session. If you visit other tabs or pages and return to the Contacts tab, the selected column attributes will be available.

Note:

POM displays the System Contact ID attribute by default. Other than System Contact ID, POM displays those predefined and custom attributes that you associate with the contact list. For the list of attributes, see Overview.

Field or Button

Description

Search Contact

Use to specify a system contact ID to search a contact.

For example, you can search for a contact record by creating a set for searching. If you use an attribute salary and the in operator and mention values as 3000, 5000, 8000, then the system searches for salary in 3000, 5000, 8000 and returns the records matching the criteria.
filter icon
Use to go to the advanced search option to apply the following filter options:

  • Column Name: Use the list to select an attribute to search a contact.

  • Operator: Use the list to select an operator to specify the search criteria.

  • Search Text: Use to specify the search text according to the selected Column Name and Operator.
refresh icon

Use to clear the search.

System Contact ID

Displays the unique system generated ID for the contact.

Click to edit the contact information.

Note:

  • The System Contact ID is always displayed as the first column, other columns are displayed depending on the order of the attributes associated with the contact list.

  • POM displays only the System Contact ID attribute by default. Other than System Contact ID, POM displays only those predefined attributes and custom attributes that you associate with the contact list.

  • While importing the contact list for the first time the attributes are associated with the list and follow the same order as in which they are added to the contact list.

  • If you get an Internal Server error while editing the contact information, then the error indicates that POM cannot complete the request before page time out. For this, change the page time out value in the /etc/httpd/conf/httpd.conf file. Restart the httpd and the tomcat service for the changes to take effect.
actions icon

Use to display more options such as Edit, Delete.

  • Edit: Use to edit fields as required.

  • Delete: Use to delete the contact from the contact list. If the deleted contact is a part of any running campaign, then the status of this contact is updated as Deleted. You can delete unattempted as well as processed contacts from a running campaign.

Note:

POM displays actions icon only when you point the mouse over a System Contact ID.

New Contact

Click to add new contact record to the selected contact list.

All advanced options, namely Automatically update time zone for phone numbers, Check phone numbers for reject patterns, Check phone numbers for phone formats rule and Check phone numbers / E-mails for DNC, except for Empty Contact List before import are automatically applied when you add a record through the Contacts tab.

Do not add records using the Contacts tab if you do not want to apply the advanced options.
Note:

Only the imported and selected attributes are visible on this page. You must have at least one value for the attribute, else the attribute is not displayed. You can delete a specific contact record from the selected contact list.

POM treats the float type of attributes with a 10-digit precision after decimal. Hence the trailing zeroes will appear in the field values of float type of attributes.

For example: If the attribute value is 123.12, the displayed value on the Contacts tab is 123.1200000000, and If the user input is 123, the displayed value on the Contacts tab and CCW-preview window is 123.0000000000.

Note:

The users cannot see the value of the attribute for which the Masked for Users option is enabled.

To view the detail of an attribute, see Viewing contact attribute detail.