Deleting a campaign

Last Updated : Apr 12, 2022 |

About this task

When you delete a campaign, POM deletes all historic data associated with the campaign from the POM database. Depending on the size of the historic data, campaign deletion takes some time. During this time, the campaign is in a Deleting state. While the campaign is being deleted, you cannot perform any action on it. To ensure the deletion activity is complete, refresh the page manually.

Delete a campaign during a maintenance window when no other job is running. If you are deleting a campaign on MSSQL database, and if the database is set to Full Recovery Model, the database transaction log might increase unexpectedly. If the transaction log is full, the following exception is logged in the PIM_CmpDir.log and PIM_CmpMgr.log files:

com.microsoft.sqlserver.jdbc.SQLServerException: The transaction log for database <DBNAME> is full due to 'ACTIVE_TRANSACTION'.

For more information about Recovery Model and transaction log management, see the Microsoft SQL server documentation or consult a qualified database administrator.

You cannot delete a campaign if the campaign is in an In Progress state.

Procedure

  1. In the navigation pane, click Proactive Outreach > Manager.
  2. On the Campaigns menu, click Campaign Manager.
  3. On the Campaign Manager page, click Actions icon corresponding to the campaign and click Delete.
  4. On the confirmation message, click Delete.