POM supports the External Selection feature. With this feature, external applications can pair agents and contacts for POM agent-based campaigns.

With this feature, POM exposes the interface and supporting classes. External applications select an agent for a contact or a contact for an agent through the interface and supporting classes. External applications can also apply the logic to select the agent-contact pair.

Connection management to the external system is a part of the external selection class and is implemented by a third party.

POM must provide the configuration data of the external system while initializing the external selection class. POM must also provide KeyStore or certificate path to the external selection class to secure the connection to the external system.

External selection interface must have methods to send a request and receive a response, overridden by the external selection class to implement the logic of sending a request and a receiving response. External selection class is deployed in the POM custom folder.