You can configure organization-specific file-based purges. An administrator can configure these purges for all the organizations. An organization administrator can configure these purges for their organization.

• The Campaign and Agent Data purge retention period must be greater than any rules enabled in the rule editor. If the retention period is lesser than any rules enabled in the rule editor, POM prompts the user to disable the rules. If you continue, POM disables the rules. For restricted attempts, you cannot configure rules with a duration greater than the data retention period.

• The retention period for the Campaign and Agent Data purge is calculated based on the campaign stop date and time. This calculation is also applicable for infinite campaigns. If an infinite campaign runs, POM does not delete the data until the campaign job is paused and restarted. For example, if the retention period is of five days, and the infinite campaign starts on the first day of the month, on the eleventh day, POM does not delete the campaign data older than five days. Consider that the same campaign stops on the twelfth day, and when the purge runs on the eighteenth day, POM searches the list of campaigns stopped before the configured retention period of five days and deletes the data. In this case, the data for the infinite campaign that stopped on the twelfth day gets deleted.

Database reindexing must be performed periodically, once in 60 days.