For customers using Microsoft Exchange, voicemail user can be configured to have their voicemail messages forwarded to their email mailbox. Those users can then use Microsoft Outlook to view, manage and playback their voicemail messages. This is referred to as UMS Exchange Integration.

For IP Office Release 9.1, the voicemail server can use Exchange Web Service (EWS) to connect to the Exchange server. This simplifies exchange integration as it removed the need to install and configure MAPI on server and client PCs. It is supported for the IP Office Server Edition, IP Office Application Server, and UCM based voicemail servers connecting to Exchange 2016 and 2019 servers.

• Different users can use Google integration on the same system as other users using Exchange server UMS (MAPI or EWS) and vice versa. However, an individual user can only use one UMS method.

Prerequisites

1. Network connectivity and discovery from Voicemail Pro Server and Exchange Service - The domain and hosts of exchange server should be reachable.

2. Auto discovery service is running on the Exchange Server.

3. Suitable IP Office user profiles licenses (Teleworker, Office Worker or Power User) on the IP Office system.