Outcalls

Last Updated : Nov 26, 2020 |

When you click on Outcalls in the left hand navigation pane, details of any currently set calls are displayed in the right hand pane. These are calls being made by the voicemail server.

The types of calls that are displayed are listed below. voicemail server can also be configured for alarm calls, those are displayed on a separate alarms page on which they can also be configured. The information displayed for the calls are:

Field

Description

Type

The type of outgoing call. If you need to describe a series of choices for the field, use an unordered list as follows:

  • Callback: These are new message notification calls being made for mailbox users configured for remote callback.

  • Outbound Alert: These are new message notification calls being made for mailbox users configured for outcalling.

Created

The time and data at which the outgoing call was configured on the voicemail server.

State

The current state of the outgoing call. The options are: Failed, In Progress, Conference, Queued and Suspended.

Attempts

The number of times the voicemail server has attempted to place the alert call.

Next Attempt

The time and data of the next outgoing call attempt.

Target

The target number for the next call attempt.

There are limits on the number of channels that the voicemail server can use for outgoing calls it can make. The limits are separate for each type of outgoing call type. When a limit is reached, further calls of that type are delayed until one of the existing calls is completed. These limitations are not controlled by Voicemail Channel Reservation settings in the IP Office system configuration. They depend on the type of IP Office system controlling the voicemail server.

  • Outcalling can use up to 5 (IP500 V2) or 12 (Linux-based) channels at any time.

  • Conference center invitation calls can use up to 5 (IP500 V2) or 12 (Linux-based) channels at any time.

  • Callback calls can use up to 2 (IP500 V2) or 5 (Linux-based) channels at any time.

  • Alarm calls can use up to 2 (IP500 V2) or 5 (Linux-based) channels at any time.

Related information
The Voicemail Pro client window