Creating Modules

Last Updated : Sep 07, 2020 |

About this task

Module callflows that do not contain any actions other than a Start Point are automatically deleted when a save takes place.

Procedure

  1. Click Modules and then . Alternatively, right-click Modules and select Add.
  2. Enter a name for the module.
    Note:

    Note that if the module name matches the name of a user or group, the module will take priority over the user or group's callflow.

  3. Click OK.

    You can now add actions and connections to the module in the same way as for any start point.

Next Steps

To allow connections from the module to other actions in any callflow that uses the module, you must add Module Return actions to the module. These appear as results when the module is added to a callflow.

Related information
Modules