When a caller is waiting to be answered or queuing, announcements can be played to the caller. The announcements are activated in IP Office Manager. The standard announcement used is I am afraid all the operators are busy at the moment but please hold and you will be transferred when somebody becomes available. This can be replaced by separate recordings for the 1st and 2nd announcements if required (see Recording announcements) or by custom call flows (see Customizing Announcements). For enabling announcements: