Using start points

Last Updated : Sep 04, 2020 |

About this task

Start points can be for individual users, hunt groups, short codes or default start points. All start points can be added, edited , renamed or deleted.

Procedure

  1. Either click Users or Groups and then select Add .

    Alternatively, right-click Users or Groups and select Add.

    The Adding a new window opens.

  2. Select the name that matches the user or group on the telephone system. To add all users or groups check the option Add all users.
  3. Select the types of start points required. The start points Collect, Leave, Callback, Queued and Still Queued are available for both users and groups.
  4. Click OK.
Related information
Call Flow Start Points