The effect of a Disconnect action depends on the type of call flow in which it is used.

• For calls within a Queued or Still Queued call flow, the action returns the call back to the queue.

• For calls within other types of call flow, the action disconnects the call.

• Calls reaching an action result which has no connection to another action are treated the same as if they had reached a Disconnect action. However, using a Disconnect allows you to play prompts to the caller before they are disconnected.