When a start point has been added, it can be used to define a sequence of actions. Each action can have a number of results (true, false, no answer, busy) depending on the type of action. Each of these results can be used as a connection point to another action. See Connections.

A set of actions and connections can also be defined in a module, see Modules. Modules are reusable sets of actions which can be added into other start point call flows. Changes to a module affect all start points using that module. This simplifies the programming if a number of start points need the same sequence of actions.