Using the Outcalling feature of Voicemail Pro running in the Intuity mode, you can configure Voicemail Pro to send notifications to a user when new messages are received in the user mailbox.

When a new message is delivered to a user mailbox, Voicemail Pro calls at the phone number configured by the user and plays the prompt <User name>, you have new messages. To access your messages, please enter your extension number and press hash. To avoid further notification of these messages, press *# . If the user takes an action that is different from the prompted action, Voicemail Pro processes the outcalling notification attempt as unanswered.

Channel Restrictions

The voicemail server has restrictions on the number of channels it can use for different types of outgoing calls that it can make. These limits are separate for each of the call types. When a limit is reached, further calls of that type are delayed until one of the existing calls is completed. These limitations are not controlled by Voicemail Channel Reservation settings.

Retries

If an outcalling notification attempt is not answered, the voicemail server can make another attempt. The number of retries, up to 10, and the delay after a failed notification attempt can use either system default or the users own defined settings.

Destinations

The mailbox user can define up to 5 destination numbers to be used with outcalling. The destinations must include any external dialing prefixes required for the IP Office system. For each destination a ring time can also be defined (default 15 seconds) after which the voicemail server disconnects the call.

• Desk

• Home

• Mobile

• Delegate (called Secretary in some locales)

Escalation List

The user can choose to use an escalation list, which combines several of their destinations into a sequence that will be tried as part of a single outcalling notification attempt. Up to 9 destinations can be included in the list and the same destination can be used more than once. Use of the escalation list counts as a single outcalling notification attempt.

Configuration Methods