The voicemail server can be configured to make alarm calls to users. This is done by directing a caller to an Alarm Set action in a callflow. As an administrator, you can also view the alarms that have been set and also edit those alarms. You can also manually add additional alarms. Alarms can also be viewed and edited using the Voicemail Pro client. The Voicemail Pro is limited to 2 outgoing alarm calls at the same time (subject to voicemail port availability). Any additional alarm calls are delayed until the existing alarm calls have been completed.
Setting |
Description |
Time (hh:mm) |
Set the alarm time in 24-hour format. A time value can be entered or a call variable can be used. If left blank or if the call variable used is not a valid time value, the call flow user is asked to enter a time the same as if Ask Caller was selected. |
Frequency |
Sets how often the alarm should occur. The options are Single, Daily or Weekly. A variable with value 1, 2 or 3 respectively can be used. |
Day |
Useable with Single and Weekly alarms. Set the day for the alarm. The option Today is also available for alarms where the Frequency is set as Single. |
File |
This field is optional. If a file is specified here it is used for the alarm call. If no file is specified the default alarm message ("This is an alarm call, please hang up") is used. |
Display Text |
By default the alarm will display "Alarm" on the target if it is an Avaya display telephone. This field can be used to customize the text used. |
Ring Time |
Default = 60 seconds. Range = 5 to 120 seconds. This field set the length of ring time used for the alarm call if not answered. |
Retries |
Default = 0 (Off). Range = 0 to 10. This field can be used to specify how many times the alarm should be repeated if it is not answered and cleared. When a value other than 0 is selected, the Interval option becomes available to specify the interval between repeats. |
Interval |
Default = None (Off). If a number of retires is specified, this option can be used to select the number of minutes between repeated alarm attempts until the alarm is cleared. |
Cancel Code |
Default = Off. When off, the alarm is cleared if the alarm call is answered. If on, a dialing code can be specified. If the correct code is not dialed in response to an alarm, the alarm is not cleared and will repeat if retries have been specified. |
Cancel Code |
Default = *, Range = Up to 4 digits. This field is used to enter the dialing required to clear the alarm call. The value * will match any dialing. To cancel the alarm, the cancel code must be entered followed by the hash key (#). The file used to play the alarm message must mention the cancel code and the fact that cancel code must be followed by the hash key (#). |
