Announcements can be played when:

• Callers are waiting to be answered or queued against a hunt group:

  With Voicemail Pro, the announcements and actions provided to a caller held in a group's queue can be customized using the Queued and Still Queued start points for that group. The call can be answered at any stage of the announcement. See Configuring Announcements .

• Calls are going to be recorded:

  In many locations, it is a local or national requirement to warn those involved in a call that they are being recorded. See Call Recording Warning .Call recording warning.

• Calls are received:

  A call flow containing an announcement can be created so that all callers hear a mandatory announcement. The announcement is played before the call is answered. See Mandatory Announcement Example .

• Calls are queuing against a user's extension:

  Users can configure their personal announcements. When a user's extension is busy, any new calls are held in a queue against the busy extension until the No Answer Time is reached. The caller will hear the user's personal announcement before being transferred to voicemail, if available. See Personal Announcements.