Example Call Flow

Last Updated : Dec 11, 2020 |

About this task

In this example, after selecting a name using the Dial by Name service, the caller is transferred to the matching extension. If that extension doesn't answer or is busy the caller is transferred to leave a message.

Procedure

In Voicemail Pro a new module was added called Dial by Name.
From Telephony Actions the Dial by Name action was added.
From Telephony Actions an Assisted Transfer action was also added. In its properties Specific tab the Mailbox was set as $KEY.
The Dial by Name action's True result was connected to the Assisted Transfer action.
From Mailbox Actions a Leave Mail action was added.

Again in its Specific tab the Mailbox was set as $KEY. Links were added from the Assisted Transfer action's No Answer and Busy results to this action.