Campaign Action

Last Updated : Nov 09, 2020 |

A campaign is used to ask callers a series of questions and record their spoken or key press responses. Agents can then access the campaign recordings and process the response using their telephone key pad or a web interface. Each campaign can include up to 21 questions. See Campaigns.

Procedure

  1. Click the Mailbox Actions icon.
  2. Click on the callflow where you want the action placed.
  3. Connect the new action to the required result of a preceding action.
  4. Select Campaign.
  5. Double-click on the action to display its settings tabs.
  6. The General, Entry Prompts, Reporting and Results tabs are standard tabs available to all actions. See The Start Action and Action Settings Tabs.
  7. Select the Specific tab. Set the options as required.

    Setting

    Description

    Please select a campaign

    Select the campaign that you want to use.

    Leave campaign information

    : Select if the action should start the campaign to collect the caller's responses.

    Pick up campaign information

    : Select if the action should start playing back the response left by callers to the campaign.
  8. Click OK.
  9. Connect the action's results to following actions as required.

Result

This action has the following result which can be connected to a further action:

  • Next: Route the call to a following action in the call flow. This connection can be followed even after the caller has hung up if the Start action option Complete Sequence has been selected.

Related information
Mailbox Actions