The actions that are added to a start point must be connected before they can be used. The sequence of the connections determines how the call is routed through voicemail.

Each action can have a number of results (for example True, False, No Answer and Busy). The types of results depend of the type of action. For each result, a connection can be added.

• Most actions only have a Next result, that is, a single connection to the next action.

• Some actions have two results, for example True or False. Each of these results represents a connection point for different following actions.

• Some actions have multiple results. For example, the Assisted Transfer action has results for Next, No Answer, and Busy. Each of these results represents a connection point for different following actions.

• If a result occurs, for which no connection to a following action has been set, either the call is disconnected or, if it came from a hunt group queue, it is transferred back to the queue.

• Within modules, all connections should end in another action or in a Module Return action.