The screen below shows an example of a queued call flow that uses a condition to test the value of the call variable $POS for the queued caller.

• A condition QueueSize was created. The Compare element added to the condition tests whether the value of $POS is greater than 4.

• In the call flow:

  • When the caller is in queue positions 1 to 4, the value the condition is false. The caller is passed to a Queue Position action and hear their queue position before returning to the queue.

  • When the caller is in queue position 5, the value of the condition is true. The caller is asked to leave a message.