Post Dial Action

Last Updated : Jul 15, 2021 |

This action can connect another extension to a specified call flow start point or to play a recording to that extension.

Procedure

  1. Click the Miscellaneous Actions icon.
  2. Click on the callflow where you want the action placed.
  3. Connect the new action to the required result of a preceding action.
  4. Select Post Dial.
  5. Double-click on the action to display its settings tabs.
  6. The General, Entry Prompts, Reporting and Results tabs are standard tabs available to all actions. See The Start Action and Action Settings Tabs.
  7. Select the Specific tab. Set the options as required.

    Option

    Description

    Post action

    Select this option if you want to connect a target extension to a selected call flow.

    Post wave file

    Select this option if you want the target extension to be played a selected wav file. When Post wave file is selected there are two options which can be selected.

    • Play out a looped wave file: The wav file will be played in a continuous loop.

    • Delete the wave file after completion: The wav file will be deleted after it has been played.

    Post the following action or wave file

    Enter the name of the required start point or use the browse button to select the start point. To play a recording, enter hello.wav (substitute the appropriate file path and file name for the .wav file you want played).

    To extension

    Enter or select the extension to which the call should be made. The voicemail server will attempt to make the call every 5 minutes for the next hour until successful. The Post Dial action can be used to page a .wav file to an extension number, including group extension numbers. This is done by entering PAGE: followed by the target extension number. In this case the wav file will not loop if selected.

  8. Click OK.
  9. Connect the action's results to following actions as required.

Result

This action has the following result which can be connected to a further action:

  • Next: Route the call to a following action in the call flow. This connection can be followed even after the caller has hung up if the Start action option Complete Sequence has been selected.