When the IP Office routes a call to the voicemail server it indicates the locale for which matching prompts should be provided if available. Within the IP Office configuration, a locale is always set for the system. However differing locales can be set for each user, incoming call route and for short codes in addition to the default system locale.
The locale sent to the voicemail server by the IP Office is determined as follows:
Locale source |
Usage |
Short Code Locale |
The short code locale, if set, is used if the call is routed to voicemail using the short code. |
System Locale |
If no user or incoming call route locale is set system locale is used unless overridden by a short code locale. |
Incoming Call Route Locale |
The incoming call route locale, if set, is used if the caller is external. |
User Locale |
The user locale, if set, is used if the caller is internal. |
If the prompts matching the IP Office locale are not available, the voicemail server will provide prompts from a fallback language if available.
If required, the language provided by a voicemail call flow can be changed using a Select System Prompt Language action.
