Visual voice controls

Last Updated : Jul 15, 2021 |

The arrangement of options on the screen will vary depending on the telephone type and display size.

  • Listen: Access your own voicemail mailbox. When pressed the screen will show the number of New, Old and Saved messages. Select one of those options to start playback of messages in that category. Use the options below:

    • Listen: Play the message.

    • Pause: Pause the message playback.

    • Delete: Delete the message.

    • Save: Mark the message as a saved message.

    • Call: Call the message sender if a caller ID is available.

    • Copy: Copy the message to another mailbox. When pressed as number of additional options are displayed.

  • Name: Visual voice access to other mailbox can be configured. That includes hunt group mailboxes and other user mailboxes .

  • Message: Record and send a voicemail message to another mailbox or mailboxes.

  • Greeting: Change the main greeting used for callers to your mailbox. If no greeting has been recorded then the default system mailbox greeting is used.

  • Email: This option is only shown if you have been configured with an e-mail address for voicemail e-mail usage in the IP Office configuration. Use this control to see and change the current voicemail e-mail mode being used for new messages received by your voicemail mailbox. Use Change to change the selected mode. Press Done when the required mode is displayed. Possible modes are:

  • Password: Change the voicemail mailbox password. To do this requires entry of the existing password.

  • Voicemail: Switch voicemail coverage on/off.

Using the Visual Voice Button for Voicemail Transfer

If you press the MESSAGE or Visual Voice button when you have a call connected, you can enter an extension number for direct voicemail transfer of the connected call. For Visual Voice buttons programmed for another user or hunt group's mailbox, the transfer is automatically made to that other user or hunt group mailbox.