In addition to the messaging services, you can use Voicemail Pro for the call recording service too. You can configure IP Office to trigger the recording of calls manually or automatically .
If you are recording a conference call, the call recording continues if a new party joins the conference. However, the message that the call is being recorded is repeated every time a new party joins the conference.
If you are recording a call and you park the call or you put the call on hold, the voicemail system pauses the call recording. When you resume the call, the call recording resumes too.
If you are recording calls, the call recordings are saved in your mailbox, by default. However, you can change the destination location to save the call recordings.
A recording by an agent that is intruding on to a call will keep recording after the intruded call has ended. This assists the agent to annotate the recording.
Feature |
Description |
Conference Capacity |
Call recording uses conferencing capacity and so is subject to the available conferencing capacity of the IP Office system. |
IP Trunks and Extensions |
When the direct media path option is used with IP trunks and or an extension, the system will change the call to non-direct media during recording. |
Call Recording Warning |
In many countries, it is a legal requirement to inform the participants in a call that the call is being recorded. The Voicemail Pro does this by playing an Play Advice on Call Recording prompt which can be switched off. On automatically recorded calls, some telephones may also display a recording symbol. |
Recording Duration |
You can record all calls to a maximum duration of five hours. The actual maximum is configured in the voicemail server's system preferences. |
Voice Recording Library (VRL) |
By default recordings are placed into standard voicemail mailboxes. However, the IP Office system can be configured to support a separate voice recording library (VRL) application. In that case, once Voicemail Pro has recorded a call, the recording is transferred to the VRL application. |
