Set User Variable Action

Last Updated : Jul 15, 2021 |

This action sets a user variable to a particular value. Other call flows can then use Test User Variable actions to check whether the variable has a particular value.

Procedure

  1. Click the Condition Actions icon.
  2. Click on the callflow where you want the action placed.
  3. Connect the new action to the required result of a preceding action.
  4. Select Set User Variable.
  5. Double-click on the action to display its settings tabs.
  6. The General, Entry Prompts, Reporting and Results tabs are standard tabs available to all actions. See The Start Action and Action Settings Tabs.
  7. Select the Specific tab. Set the options as required.

    Setting

    Description

    Assign the following user variable

    The name for the existing user variable.

    With the following value

    The value of the variable. Type the required value directly or use the browse button to select the text that should be used including using the value of a call variable .
  8. Click OK.
  9. Connect the action's results to following actions as required.

Result

This action has the following result which can be connected to a further action:

  • Next: Connect the Set User Variable action to another action (for example, a Disconnect action), whose entry prompt confirms to the caller that the value has been set. In some situations, such as where the Set User Variable action is accessed by a user dialing a short code, if the user hangs up too quickly the variable may not be set. Having a following action with a confirmation message encourages users not to hang up too quickly.

    • Use the Complete Sequence option in the Start action so that the variable is set even if the caller hangs up prior to hearing any confirmation.

Related information
Condition Actions